If you are unhappy with your purchase, please contact us at [email protected].

You have the right to cancel a Product Contract within 14 days without giving any reason.

Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us unopened and in the condition that we delivered the product in.

Under circumstance where the inspection is unsatisfactory we will either send the product back to you for the fee of the delivery charge or discard of the product without replacement if the product is in a condition where it is unsafe or against our policies to post.

If the product is to a satisfactory quality we will accept the return and process a refund back to the same payment method used when placing the order.

Once a return has been accepted into our warehouse, they are processed within 7 working days. It may take up to a further 3-5 days for the money to reach your bank account. Should you not receive your refund after the stated time, please contact [email protected] quoting your full name and order number.

Credit Cards

PrimeRentals Shop accepts the following payment options for online purchases:

• American Express
• Visa
• MasterCard
• Discover
• JCB

An authorization hold in the total dollar amount of your order is placed on the payment method at the time of order placement, but you will not be charged until your order ships. If payment is not authorized or if the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page to try another form of payment.

Taxes

Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

Our website does participate in tax-free holidays.

Gift Cards and E-Gift Cards

Play your cards right: a PrimeRentals Shop gift card is guaranteed to delight. Choose between a classic gift card and an e-gift card. Classic gift cards are subject to the same shipping policies as other PrimeRentals Shop merchandised purchased on the website, while e-gift cards are emailed the same day and ready to use within 24 hours.

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top menu bar and click on Checkout.

You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional products from https://shop.primerentals.es in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at https://shop.primerentals.es.

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer/mobile phone screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

After the order has arrived at a sorting facility in your country, you’re able to track your purchase made at PrimeRentals Shop. It can take up to 1 working day before you can trace your order. You will receive a tracking number in your email. Track your order here

You can contact customer service by submitting your request here or directly sending an email to [email protected]

When you and more generally, use any of our services (the "Services", which include the), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

- About us
This Site is operated by PrimeRentalsES, a company registered in Spain. You can contact us at info [email protected]

The present terms and conditions regulate the use customers or users can make of the information contained on our web pages and establish the conditions for contracting services offered therein — that is, the rights and obligations of both PrimeRentalsES and the users. For this reason, PrimeRentalsES recommends reading the conditions in detail before using these services as, when a customer uses them, they expressly accept the conditions and the relationship between the two parties is regulated by these conditions without reservations. If a user does not agree with one or more of these conditions, we request they do not visit our website or carry out a purchase from PrimeRentalsES. If there are any doubts regarding these conditions, users should not hesitate to contact us.

- Privacy
The customer/user undertakes to provide PrimeRentalsES with a correct and valid email address when making purchases, and accepts responsibility to ensure any emails sent by PrimeRentalsES are received correctly and read, especially mails informing the customer of dates and deadlines for deliveries, complaints, refunds, or any other guarantees laid down in the present conditions.

- User rights in relation to their data
User's have the right to: (i) Access their personal data.
(ii) Request the rectification of inaccurate data
(iii) Request its deletion.
(iv) Request the limitation of data processing.
(v) Oppose the processing of data.
(vi) Request its portability.
(vii) Not be the subject of automated individual decisions.

The User can exercise all these rights at the following email address [email protected] stating the reason for their request and providing a copy of their ID number.
Communication addressed to PrimeRentalsES must contain the following information:
* Name and surname of the User; Photocopy of national identity document, passport or other valid identification document.
* Details of your request.

Without prejudice to any other administrative remedy or legal action, the User will have the right to file a claim with a Control Authority, in particular in the Member State in which they have their habitual residence, place of work or place of the alleged infringement, if you consider that the processing of your personal data has not been in line with the regulations, as well as if you are not satisfied with the way your rights are exercised. The supervisory authority to which the claim has been submitted will inform the claimant about the course and result of the claim.

- Communication
PrimeRentalsES establishes emails and information published on its web pages as its usual means of communication with customers. These are the only two means of communication for which the present conditions established herein are binding.
The customer/user undertakes to provide PrimeRentalsES with a correct and valid email address when making purchases, and accepts responsibility to ensure any emails sent by PrimeRentalsES are received correctly and read — especially mails informing the customer of dates and deadlines for deliveries, complaints, refunds, or any other guarantees laid down in the present conditions.

- Copyright
PrimeRentalsES is a registered brand name. Unauthorized use of the PrimeRentalsES name, brand, or logo is strictly forbidden.
All the contents of this website (texts, images, sounds, audios, videos, design, software, or any other material) is the property of PrimeRentalsES, or, in some cases, the property of third parties, and all the rights of intellectual and industrial property are reserved. The user can see the contents of the website, print them, copy them, and save them, only and exclusively for personal and private use. The use and distribution of any of the original or modified contents on this website for commercial gain is completely forbidden.
Nonetheless, PrimeRentalsES, expressly authorizes links to any of its web pages from third party websites as long as they do not affect the good commercial name or image of PrimeRentalsES, or its brand PrimeRentalsES, or those of any of its suppliers or customers.
PrimeRentalsES, also authorizes mentions of its contents on third party websites as long as they are only partial and unmodified reproductions, and it is explicitly stated that they are the property of PrimeRentalsES, or come from the PrimeRentalsES website, and that this reproduction is accompanied with a hypertext link to the original content so that the user knows that this link will take them to the PrimeRentalsES website URL.

- Legal age
We do not intentionally collect personal information from individuals under the legal drinking age nor do we intentionally market alcoholic beverages to anyone under the legal purchase age. If you are not of legal age to purchase alcohol either in your country of residence or in the country from which you are accessing the site you must not provide us with your personal information.